Disney acknowledges MyMagic+ ‘challenges’ in video to Cast Members

George A. Kalogridis, President of Walt Disney World Resort, acknowledged “challenges” that have come with the MyMagic+ rollout in a recent video shown to Walt Disney World Cast Members.

Kalogridis compared the rollout of MyMagic+ to the opening day at Magic Kingdom, where Disney faced several major “challenges” that made opening day a rough day for Disney.

“The takeaway is that we have faced and overcome more challenges than I can count throughout the history of this resort. We have risen to the challenge each time by simply putting the guest first, having a great attitude, staying flexible and working together,” Kalogridis said in the video.

 

 

 

Disney to increase number of FastPass+ entitlements, add park hopping and more

Image_MM-_Epcot_Girl-in-Anna-dress_Mom_CM_-613x408

On Tuesday, Disney shared a few updates to the MyMagic+ and FastPass+ program. Here are the highlights:

  • The ability to reserve FastPass+ attractions in advance is now open to all guests (as of March 31). All guests with a valid ticket can now reserve FastPass+ attractions at MyDisneyExperience.com at least 30 days in advance (Walt Disney World Resort guests can reserve 60 days in advance).
  • Guests not staying on property can now purchase a MagicBand on property for $12.95.
  • 3.5 million guests have participated in testing of the MyMagic+ program, according to Tom Staggs, Chairman Walt Disney Parks and Resorts.
  • Right now, guests can reserve three FastPass+ attractions in advance. Coming soon: “We’re working on providing (guests) with the ability to add and enjoy additional entitlements on the day of their visit. Once they’ve used the three (attractions) they’ve booked, we’ll enable them to select another at kiosks in the parks. And once they’ve used the fourth, they can select another, and so on.” - Tom Staggs, Chairman Walt Disney Parks and Resorts.
  • Also coming soon: “We also heard that other guests liked the fact that with the FastPass+ service they could use FASTPASS when they park hopped. So we’re working on a service enhancement to add that feature to FastPass+ as well.” - Tom Staggs, Chairman Walt Disney Parks and Resorts.

No timeline was given for the new enhancements announced Tuesday.

Earthquake at Disneyland – guests react on social media

A 5.1 earthquake hit near Los Angeles on Friday night. All rides at Disneyland were temporarily closed as a precaution and the Fireworks show was canceled.

The earthquake happened during Fantasmic! immediately after The Sailing Ship Columbia fired its cannon. The show was stopped and canceled.

The shaking could be felt for about 15 seconds, and was followed by multiple aftershocks. The USGS had earlier reported it as a 5.4-magnitude, but later downgraded it to 5.1

As of 11 p.m. PT Friday, most rides had reopened. The second showing of Fantasmic! went on as planned.

Guests at Disneyland took to social media to react to the earthquake:

Continue reading

Report: MyMagic+, FastPass+ and MagicBands to be made available to offsite guests starting March 31

Untitled-9MyMagic+, FastPass+ and MagicBands will be made available to offsite guests beginning March 31, according to a report from WDWMAGIC.

Beginning March 31, offsite guests using single day or multi-day tickets will be able to make FastPass+ reservations up to 30 days before their visit. Walt Disney World Resort guests can make their FastPass+ reservations 60 days in advance of their vacation.

Offsite guests will also have access to the My Disney Experience apps.

MagicBands will also be available for purchase, according to the report.

Annual passholders should now have their MagicBands and the ability to reserve attractions up to 30 days before their park visit.

New SMART TV app allows consumers to shop Disney vacations on TV

Adco-articleLarge

A SMART TV app being introduced by Walt Disney Parks and Resorts on Thursday will allow potential travelers to use their remote controls to research Disney vacations.

Brad Baker, director of digital marketing for Walt Disney Parks and Resorts, said smart TVs has created “a really interesting space for us, since there is now a new way for us to be able to tell our story.”

The app — which will be free and available initially through the Samsung smart TV app store, and in early April, through the LG smart TV app store and on Blu-ray players — was developed with BrightLine, an interactive television advertising and technology company based in New York.

The app aggregates videos, photographs, interactive theme park maps and other information from the websites of Walt Disney Parks and Resorts businesses and from their social media channels.

Read more:  New York Times